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KYC

YAX has three different levels of KYC (Know Your Customer) requirements. Please see below for a summary of each level:

  • Identity Information: For ID Information verification, users need to provide their email address and phone number. The determination is based on the requirements of different countries.".
  • Identity Verification: To reach ID verification, users need to provide a government-issued ID.
  • Address Verification: Address verification is by invitation only and requires users to provide, as well as proof of address.

Note: When you have completed all three verifications and your verifications have been approved, the account will be opened at once.

Guidelines for Submitting Personal Identity Verification Documents：

Complete basic information to pass the ID Information Verification

  1. Open the YAX HK App or Website
  2. Log in or Registration
  3. Fill in ID Information form
  • Select your current place of residence
  • Enter your legal name and date of birth as stated on your government-issued ID or passport
  • Enter your phone number and click ‘Get Code’. After receiving the SMS, please enter the 6-digit verification code

Tip: Please make sure that the information you fill in is exactly the same as the information on your ID card or passport to avoid verification failure.

Complete document upload and facial recognition to pass the ID verification

  • Use a computer or mobile device to complete identity and facial recognition:
    • Click on “Upgrade Now”
    • Select your type of identification document
    • Provide your document issuing country and document number
    • Upload photos of both the front and back of your identification document
    • Proceed with facial recognition
    • Complete the compliance questionnaire

Complete Proof of address upload to pass the Tier 3 KYC verification

  • Use a computer or mobile to upload the proof of address:
    • Click on “Upgrade Now”
    • Select your type of document
    • Upload photos or PDF of your Proof of address
    • After submitting the information, click ‘Confirm’ to complete the verification process.

Verification may take between 24 hours to one week after submission of the address documents. Depending on individual cases, additional information may be requested and will be communicated through an email message